1. Introduction
Welcome to Thiya. This privacy policy (the “Privacy Policy”) applies to your use of our website hosted at thiya.store and any related services we offer (collectively, the “Website” or “Services”).
The terms “we”, “our”, and “us” refer to Thiya. The terms “you”, “your”, and “User” refer to you, as a customer and user of our Website. The term “Personal Information” means information that you provide to us which personally identifies you, such as your name, shipping address, phone number, email address, and any other data that is linked to such information.
We are committed to protecting your privacy. This policy outlines our practices and procedures regarding the collection, use, and disclosure of your Personal Information. By visiting our Website and using our Services, you agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Website.
We have implemented reasonable security practices and procedures to protect your information. However, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant the absolute security of all information transmitted to us.
This Privacy Policy should be read in conjunction with our Terms of Service, which form an integral part of your use of this Website.
2. Information We Collect and How We Use It
We collect information to provide and improve our services, process your orders, and offer a safe and customized experience.
A. Information You Provide to Us:
When you create an account, place an order, or contact us, we collect Personal Information, which may include:
- Contact Details: Your name, email address, phone number, and shipping/billing address.
- Account Information: Your username, password, and other registration details if you create an account with us.
- Payment Information: When you make a purchase, your payment details (such as credit card, debit card, or bank account information) are collected and processed by our secure third-party payment processors (e.g., Razorpay, Stripe, etc.). We do not store your full sensitive financial information on our servers.
B. Information We Collect Automatically:
When you visit our Website, we may automatically record information about your activity, including:
- Usage Data: The pages you view, the searches you undertake, your browser type, IP address, requested URL, referring URL, and timestamp information.
- Cookies: We use cookies to uniquely identify your browser and improve our service quality. “Cookies” are small files sent to your computer’s hard drive. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer until you delete them). Cookies help us remember your preferences, keep items in your shopping cart, and analyze site traffic. You can disable cookies in your browser settings, but some areas of our Website may not function properly as a result.
3. How We Use Your Information
We use the Personal Information we collect for the following purposes:
- To Fulfill Your Orders: To process payments, arrange for shipping, and provide you with invoices and/or order confirmations.
- To Provide Customer Support: To communicate with you about your orders, respond to your inquiries, and troubleshoot problems.
- To Improve Our Services: To administer the Website, analyze user behavior, and improve the overall user experience.
- For Marketing and Promotions: To inform you about online offers, new products, and updates. We will only send you marketing communications if you have consented to receive them, and you can opt-out at any time by clicking the “unsubscribe” link in our emails.
- For Safety and Security: To detect and protect against error, fraud, and other criminal activity, and to enforce our terms and conditions.
4. Sharing and Disclosure of Information
We do not sell or rent your Personal Information to third parties. We may share your information only in the following circumstances:
- With Service Providers: We share your Personal Information with third-party companies that perform services on our behalf, such as:
- Payment Processors (like Razorpay) to securely handle your payments.
- Shipping and Logistics Partners to deliver your orders.
- Marketing Platforms to send newsletters and promotional emails, in accordance with your preferences. These third parties are required to use your Personal Information only to provide the services requested by us.
- For Legal Reasons: We may disclose your Personal Information in a good faith belief that such disclosure is reasonably necessary to (a) comply with legal process, such as a court order or subpoena; (b) enforce our Terms of Service or this Privacy Policy; or (c) protect the rights, property, or safety of
Thiya, our users, or the public. - In Case of Business Transfer: If another company acquires our business or assets, that company will possess your Personal Information and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
5. Your Rights and Choices
- Access and Update: If you are a registered user, you can access and modify your Personal Information by logging into the “My Account” section of our Website.
- Data Deletion: You have the option to request the erasure of your Personal Information. If you choose to do so, we will delete all of your stored information from our active servers, subject to any legal obligations to retain certain data for a specified period (e.g., for tax and accounting purposes).
- Marketing Opt-Out: You can opt-out of receiving promotional emails from us at any time by following the unsubscribe instructions provided in those emails.
6. Security
Your account is password-protected. We use industry-standard security measures, including encryption and secure server hosting, to protect the Personal Information stored in our database. We limit access to your Personal Information to employees and contractors who need it to perform their job functions. While we take all reasonable precautions, you acknowledge that no method of transmission over the Internet is 100% secure, and you release us from any claims arising out of the unauthorized use of intercepted information.
7. Third-Party Links
Our Website may contain links to other third-party websites. These links are provided solely for your convenience. We do not endorse and are not responsible for the privacy practices of these third-party websites. We suggest you read their privacy policies before providing them with any information.
8. Changes to This Privacy Policy
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your continued use of the Website after any changes are posted will signify your acceptance of such changes.
9. Applicable Law
Your use of this Website will be governed by and construed in accordance with the laws of India. You agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts having jurisdiction in Mahabubnagar, Telangana, India.
10. Grievance Redressal and Contact Information
If you have any questions, feedback, or complaints regarding this Privacy Policy or your Personal Information, please contact our Grievance Officer:
Grievance Officer Name: GANDU SAKETH
Company Name: THIYA
Address: New Gunj, Mahabubnagar, Telanagana, 509001, India
Phone: +91 7702451524
Email: info@thiya.shop